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Courses are best viewed using Microsoft Edge.  If you are having difficulty viewing a course, make sure that you have the latest version of Edge, clear your browser cache, and close all open applications on your computer.
 

As a new employee, before you formally start at Hatch, you may view three health and safety courses.  You can access the courses at remotelearn.hatch.com.  When you first log in, you will be asked to Sign Up.  This sets up an account that is used to track your progress.  To sign up, follow these steps:

1. Go to remotelearn.hatch.com.
2. Select Sign Up
3. Enter your first and last name, your personal email address and a password of your choice.
4. When prompted, enter the PIN number and your Employee ID number (numeric characters only) that were provided to you in your welcome email.

If you require assistance registering or viewing the courses, please contact Human Resources or help@xactlms.com.

If you have forgotten your password, you can request a reset.   

Click on the on the Forgot password/username link on the login screen.  Enter your email into the field, click Send reset link and the system will email you a link to reset your password.  Sometimes the password reset email ends up in junk folders so check there if it doesn’t show up in your inbox within a few minutes.

Most courses are marked complete on the second last screen, but sometimes the completion call to the Learning Management System (LMS) is interrupted. 

Simply go back to Courses, re-launch the course and click the Previous button to go back one screen.  The course will then attempt the completion call again to the LMS and your course should be marked as complete.  You can verify by going back to Courses.

Please ensure there are no actions or interactivities on the screen that you may need to click on to proceed. If you are certain that the course is locked up, close the course and relaunch it.

Please ensure that you have a reliable and fast connection to the internet. Using internet at peak times can cause issues where the course appears to freeze.  This happens while the course is trying to buffer.

Try these steps if you're having issues with sound:

• Check the volume controls within the course player, located on the bottom left of the screen as well as your computer
• Clear your cache
• Reload the page
• Ensure you're able to hear sound on your computer from another source, such as YouTube. 

If neither of these options work, please submit a ticket to help@xactlms.com

If you are getting a blank white screen when trying to launch the course, go back to Courses and try to re-launch the course.

You can try clearing your browser's cache.

Hatch recommends accessing the learning system through a desktop or laptop only. Courses are best viewed using Edge.

The course is best viewed in Full Screen mode.  Click on the icon in the upper right corner of the course to enable Full Screen mode.  You can always click ESC to go back to browser view.

If you need to keep the course in browser-view, try adjusting the zoom within your browser by clicking CTRL +/-.

If you go to Courses, but don't see anything listed, then your account has not been properly configured.  Try going through the registration process again.

Hatch employees that receive an error message indicating that you don’t have an account, submit a Zendesk ticket to help@xactlms.com with your employee ID and full name.

Click My Transcripts to see if your completion of the course was registered. If yes, click Home to take the next course in the program (if applicable).

If not, click on Courses and see if you can resume the course to trigger completion.

Please contact Human Resources or help@xactlms.com.